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Apple Mac OS X FAQ
Monday, January 12, 2004
 
20 Troubleshooting Steps for OS X
20 Troubleshooting Steps for OS X

So your OS X Mac isn't working quite right. What should you do? Here's a list of 20 basic steps to try.

FIRST AID
01 Restart
02 Check/fix the filesystem
03 Make sure you're not running out of free space on the System volume
04 Repair permissions
05 Create a new user account, and see if the problem persists there
06 Clear system & user caches
07 Disable Application Enhancer, if you're running it
08 Startup in SafeBoot mode, and see if the problem persists there
09 Reset system firmware
10 Unplug all USB, Firewire devices except Apple mouse

MORE SERIOUS TROUBLESHOOTING 11 Reapply the latest combo updater
12 Run the Apple hardware diagnostic CD
13 Check the hard drive for bad blocks
14 Take out 3rd party RAM
15 Unplug 3rd Party PCI cards
16 Reset PMU
17 Archive and reinstall the OS
18 Reinstall the system from scratch
19 Send the machine back to Apple
20 Additional Notes



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